Shipping & Returns
Payments & Refunds
Can I order over the phone?
Yes, please call us with details of the item you wish to purchase and your billing information so that we may process your order. You can reach us Monday - Friday 11am-7pm PST 310-945-5551.
Is there sales tax on my purchase?
No sales tax for those shopping out of the state of California. CA non tax exempt.
What payment types do you accept?
Visa, MasterCard, American Express, Discover.
When will I receive my refund?
Once we receive your returned items in store, please allow 2-3 business days to process your return. You will receive an email confirmation once complete. Email firstname.lastname@example.org for support.
How much will it cost to ship my order?
2 Day: $20
Next Day: $35
Do you ship Internationally?
At the moment we only ship in the United States. Please reach out to email@example.com for accommodations.
Where is my shipment coming from?
All orders are shipped from our store in Culver City, California.
Can I pick up my order in store?
Yes, you are able to pick-up your purchase in store. Select In Store Pick-Up form the shipping options when checking out.
In-store & Online purchases
Teller offers exchanges or store credit only for merchandise returned within 15 days of purchase with receipt & tags attached. No refunds. The following purchases are final sale: special orders, sale merchandise, sunglasses, jewelry, swimsuits & lingerie.
Purchases made with store credit are final.
Teller reserves the right to deny any return request that does not comply with our criteria.
Returns can be sent to:
Customers are responsible for any shipping cost back to Teller. Once we receive your returned items in store, please allow 2-3 business days to process your return. You will receive an email confirmation once complete with a digital store credit. Store credit can be used for online or in store purchases.