FAQ

Payments

Can I order over the phone?

Yes, please call us with details of the item you wish to purchase and your billing information so that we may process your order. You can reach us Monday - Sunday 11am-6pm PST

Is there sales tax on my purchase?

No sales tax for those shopping out of the state of California. CA non tax exempt.

What payment types do you accept?

Visa, MasterCard, American Express, Discover, PayPal.

Shipping

How much will it cost to ship my order?

Economy: Free with purchases over $200

Ground: $12

2 Day: $20

Next Day: $35

Do you ship Internationally?

At the moment we only ship in the United States. Please reach out to hello@tellershop.com for accommodations.

Where is my shipment coming from?

All orders are shipped from our store in Culver City, California.

Can I pick up my order in store?

Yes, you are able to pick-up your purchase in store. Select In Store Pick-Up form the shipping options when checking out.

Returns

Teller gladly accepts returns of full price unworn, unwashed, undamaged, merchandise for STORE CREDIT or EXCHANGE within 15 days of original purchase.

Requests for store credit or exchange of all merchandise must be accompanied by the original receipt, original brand and Teller hangtags attached. All shoes, socks, jewelry, candles, sunglasses, special orders, swimsuits, accessories, lingerie, sale and discounted merchandise is FINAL SALE.

Purchases made with store credit are final.

Teller reserves the right to deny any return request that does not comply with our criteria. If you have any questions, reply to this email or contact us at hello@tellershop.com